Returns and Exchanges

Items purchased on Diesel.com that meet all return conditions, can be returned or exchanged within 30 days from delivery or from pick up in store. Returns/exchanges are free.

You can choose the option that works best for you: requesting your return online, contacting Client Service, or returning in a Diesel flagship store.

ONLINE RETURNS

•   Fill in the Return Form, selecting the items you want to return or exchange. After completing the form, you will receive a return authorization email with instructions for shipping the package back to us.

• Prepare the items in the original order box, making sure you include any accessories and original packaging they came with. The items must be exactly as you received them, with all tags attached.

•   Print and apply the pre-paid return label on the box and drop are you nearest ESTAFETA location.

RETURNS THROUGH CLIENT SERVICES

•   Contact Client Services and provide them with your order number and the email address used for purchase.

•   As soon as the client assistant completes the request on your behalf, you will receive a return authorisation email with instructions for shipping the package back to us and a return label to be printed.

•   Prepare and ship the items as indicated in the "Online Returns" procedure above.

In both cases, the items will be quality checked before the return is accepted. Refund timing will depend on the original payment method.

You can change the size or color of an item purchased online. Exchanges can only be requested through the online Return Form or by contacting Client Services.

ONLINE EXCHANGE

• Fill in the Exchange Form, selecting the items you want to exchange and the new size/colour you would like.
• After completing the form, you will receive an authorisation email with instructions for shipping the item back to us.
• Prepare the items in the original order box, making sure you include any accessories and original packaging they came with. The items must be exactly as you received them, with all tags attached.
• Print and apply the pre-paid return label on the box and drop off at your nearest ESTAFETA location. Your pre-paid label will be available to print from the authorization email.
• The new item will be shipped to you after our warehouse has received your package and checked the items. We will email you the tracking number of the shipment to make sure you can follow the delivery of the new item.

EXCHANGE THROUGH CLIENT SERVICES

• Contact Client Services and provide them with your order number and the email address used for purchase.
• Indicate the new item size/color you would like to receive.
• As soon as the client assistant completes the request on your behalf, you will receive an authorization email with instructions for shipping the package back to us.
• Prepare and ship the items as indicated in the "Online Returns" procedure above.

Return are always free. Please create your return using the online form and print the label provided via email.

ESTAFETA pre-paid return label:

• Call the courier at 5552708300 to schedule a return pickup.
• Or, drop off the package at an ESTAFETA drop-off point.

If you are not 100% happy with your items, you can return or exchange them within 30 days from delivery or from when you collected them in-store.

For your return/exchange request to be accepted, please make sure it meets the following conditions:

•   The item must be exactly as you received it, with all tags attached and with any dedicated packaging or accessories. Swimwear, underwear, sex toys and fragrances and any item marked 'Final Sale' are not able to be returned or exchanged. In addition personalized items are not eligible for return/exchange.

•   Products belonging to the same order must be returned in the same package. If for any reason you want to return items belonging to the same order at different times, the shipping cost for the second package will be at your expense, and you will need to organize and pay for the return shipment.

•   The return must be sent from the same Country/region where the order was delivered.

•   The return/exchange must be requested within 30 days from the date in which you received the order, or from when you picked it up in store.

•   Products must have been purchased online on diesel.com, and not in a Diesel store or from a third-party retailer. If you need assistance with Diesel items purchased offline, we invite you to contact our Client Service or the store where you originally purchased them.

For detailed information, please read our Conditions of Sale and Return Policy.

Refunds are issued to your original form of payment on the order, except for OXXO payments. In this case, a bank account is required to receive the refund, and you will need to contact Customer Service to provide your bank account details in order to receive the refund via bank transfer.

The return and refund will be processed within 3-7 business days after the return has arrived at our warehouse. Timing for the credit to show in your account will depend on the payment method and on banking procedures.

If you have any questions on refund timing or if you need any assistance, don't hesitate to contact Client Service: we can check in real-time the status of your refund and give you additional updates.